Terms and conditions
These Terms regulate access to the Website and the contracting and execution of the Services by ASCEND. They apply to all proposals, quotes, orders and contracts between ASCEND and the Client.
‘Client’ means any natural or legal person who contracts services with ASCEND. ‘Services’ refers to digital marketing services, including consultancy, campaign management, SEO, online advertising, design and development. ‘Website’ includes www.ascend.pt and other digital platforms indicated by the company.
In order to start work, the Customer must send a written contract, explaining the proposal and the respective budget. The award can be made by e-mail in response to the proposal or by means of a signed digital or manual purchase order. When a requisition or purchase order is required, work will not begin until it has been received. If the Client cancels the project or postpones it for more than six months, ASCEND will consider the process closed and may invoice 100% of the contracted amount. ASCEND retains the obligation to resume work if requested by the Client within six months of full payment.
The client sends a request for a quote via the website, e-mail or direct contact. ASCEND responds with a detailed proposal, defining services, deadlines and payment terms. The actual contract is signed upon written acceptance of the proposal and payment of a deposit, if applicable. Invoices are issued on the agreed dates and must be paid by the due date. In the event of delay, interest is charged at the legal rate in force, plus collection costs.
All materials and methodologies developed by ASCEND are protected by the Copyright Act. Deliverables are provided in a non-editable format, maintaining ASCEND's intellectual property, including the right to non-derivation. The Client may only alter or reuse content under a written contract to the contrary, except in branding projects where the assignment of rights to the brand is clearly agreed. The Client is responsible for providing all content (texts, images, multimedia) free of third party charges.
ASCEND ensures operation and visualisation compatible with 95% of the browsers used in Portugal, according to SiteCounter statistics at the time of the award. The platform is developed for two reference breakpoints: mobile and desktop. Requests for support for additional browsers, devices or resolutions will be subject to an extra commercial proposal.
After technical completion, the project remains open for minor adjustments for 30 days. After this period, a two-month guarantee (or longer by law) applies for the correction of defects, provided that the problem is duly proven. Interventions beyond the correction of defects will be invoiced separately. Graphic design projects are considered closed when the final artwork is sent.
ASCEND draws up and shares a timetable at the start of the work, with all the approval dates. In phases that depend on the Client's validation, the project may be suspended until the Client's feedback is received, and then resumed within two weeks of receiving this feedback. Physical materials produced must be picked up at ASCEND's premises, with the Client being responsible for collection and transport.
Only the services specified in the proposal are included. Uploading, production, licensing or translation of content is not included, unless expressly stated.
ASCEND and the Client agree to exclude liability for lost profits resulting from non-fulfilment or defective provision. In the event of slight negligence on the part of either party, liability is limited to the amount actually paid for the services. The party claiming non-performance assumes the burden of proof of damage, non-performance and causal link.
The final approval of the work is the sole responsibility of the Client, who must check that it conforms and is free of typographical or content errors.
The parties undertake to maintain the confidentiality of information considered to be secret or reasonably so, during the provision of services and for three years after its termination.
The processing of personal data follows our Privacy Policy, available at www.ascend.pt/politica-de-privacidade.
ASCEND reserves the right to amend these Terms at any time by publishing them on the Website. Amendments apply to new contracts from the date of publication.
These Terms are governed by Portuguese law. For the resolution of disputes, the Judicial Court of Viseu is competent, to the exclusion of others.
For clarification or additional information, please contact: [email protected].